Radiance & Nourish Skin Body Soak

I want you to feel confident in your purchase and supported every step of the way.

If something isn’t right, please reach out and I’ll always do my best to help.

Returns

Due to the nature of skincare and wellness products, I’m unable to accept returns on items that have been opened or used, unless they are faulty.

If your item is unused, unopened, and in its original condition, you may return it within 14 days of purchase for a refund or exchange.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact me within 7 days of receiving your order.

I may ask for photos so I can resolve this quickly for you. A replacement or refund will be offered where appropriate.

Refunds

Once your return is received and approved, your refund will be processed to your original payment method.

Please allow a few working days for this to appear in your account.

Exchanges

If you’re unsure which product is right for you, I’m always happy to guide you before you purchase.

For hygiene reasons, I’m unable to offer exchanges on opened products.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Contact

If you have any questions or concerns, please get in touch:

📧 Louise@KerikeriReflexology.co.nz 📍 Kerikeri Reflexology

I take care in preparing and packaging every order so it arrives safely and in good condition.

Processing Times

Orders are usually processed within 1–3 working days. You’ll receive a confirmation once your order has been dispatched.

During busier periods, please allow a little extra time — I always aim to send your order as quickly as possible.

Shipping Within New Zealand

Orders are shipped using trusted courier services.

Delivery times are typically:

• North Island: 1–3 working days

• South Island: 2–4 working days

Shipping costs are calculated at checkout.

International Shipping

I offer international shipping so you can access support wherever you are.

Delivery times and costs vary depending on location and will be calculated at checkout. Please note that customs duties or taxes may apply and are the responsibility of the customer.

Packaging

Your order will be carefully packaged to protect your products during transit. Where possible, I use simple and mindful packaging that aligns with a more sustainable approach.

Tracking

If tracking is available for your order, you’ll receive a tracking number once your parcel has been sent.

Delays

Once your order has been dispatched, delivery is in the hands of the courier. While delays are uncommon, they can occasionally happen — especially during peak periods.

Questions

If you have any questions about your order, please reach out:

📧 Louise@KerikeriReflexology.co.nz 📍 Kerikeri Reflexology